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Frequently Asked Questions

HOW TO ORDER

Please add the number of items you wish to purchase to your cart. At checkout there is a box named "Notes to Seller" with space to type names or personalization that you would like for each item.

If you are order multiple items with different font or color please indicate which glass and color you would like for each. For example:

Glass 1
Gold Vinyl
Jessica

Glass 2
Silver Vinyl
Ashley

ORDER MISTAKES

In our shop we do our best to check multiple times that your order is correct. However, we are human and make mistakes. Please send a message to have a new item in the mail to you in less than 24 hours, no cost to you!

Please message us and include the following information:

First and Last Name:
Date of your Event:
Order # (if you have it):
Mistake Information

SHIPPING OPTIONS

All orders ship first class mail or priority mail with USPS (1 to 5 business days depending on your address).



We CAN NOT guarantee any specific delivery date. We can guarantee that we will have your item(s) shipped by a certain date, but once USPS has possession of your order we have ZERO control on when they decide to deliver it.

We are not responsible for shipping delays due to incorrect addresses, weather and holiday delays.



We are not responsible for delays in shipping or lost mail.

Rush orders are available for purchase to ensure your item ships within two days of the purchase date. Rush orders DO NOT guarantee your item to arrive by a certain date. It ensures that your item ships by a certain date.

PROCESSING TIMES

Typical processing time is listed on each listing.

PROCESSING TIME AND DOES NOT INCLUDE THE SHIPPING TIME!

ADDRESS CHANGE

It is very difficult to change your address after your order is placed, we will try are very best but we are not responsible for deliveries to wrong addresses associated with your Etsy account.

Addresses cannot be changed after reaching the Post Office. In order to change an address after receiving a shipping confirmation, a Wrong Address listing will need to be purchased.

PERSONALIZATION

We copy and paste the names you provide at checkout. The names will be printed EXACTLY as you type them.

For example: if you provide the names in all lowercase, they will be printed all lowercase. If you provide the names with the 1st Letter Capitalized, we will print them with the 1st letter capitalized.

WASHING INSTRUCTIONS

Items with personalization need to be hand wash in cold water and left out to air dry.

All items are made with outdoor resistant vinyl and is the same vinyl used on cars, boats, etc. I personally wash all of glasses on the top rack of my dishwasher and have ZERO peeling or fading issues. All dishwashers and settings are different so I would recommend hand washing for longevity.